At this practice the need for the strict confidentiality of personal information about Patients are taken very seriously. This document sets out our policy for maintaining confidentiality and all members of the practice team must comply with these safeguards as part of their contract of employment/contract for services with the practice.

CHANGE TO PRIVACY POLICY

CDS may update this Privacy Policy at any time, with or without advance notice. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact 9315658190 to deactivate your account. Unless stated otherwise, CDS’ current Privacy Policy applies to all information that CDS have about you and your account.

CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use. 

ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or CDS’ information collection, use and disclosure practices, you may contact us at the below details. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

Name: Complete Dental Solutions

Contact No. 9315658190

We strive to provide excellent dental care to you and the rest of our patients. In an attempt to be consistent with this we schedule appointments specifically for you and have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. Our commitment to you is that we will make every effort to book an appointment that best suits your schedule.

We will also call you one day before your appointment to remind you of the date and time you are scheduled to see one of our doctors. 

We require a minimum of 24 hours notice to change and/or cancel appointments. 

Appointments are in high demand and your early cancellation will give another person the possibility to access timely dental care. To cancel an appointment, please call 9315658190 to speak with our receptionist. 

If there is a last-minute cancellation or you don’t show up for the appointment, it will be considered as a missed appointment and a fee will be charged to you. No future appointments can be scheduled without the payment of these fees.

If you fail to cancel your appointment or do not show for your appointment, we do reserve the right to charge you a fee for the time we have lost.

We ask that you respect our time as we respect yours.

We will make every effort to accommodate your change or cancellation with a timely 24 hours’ notice provided.

Payment for services is due at the end of each appointment.

For the convenience of our patients, we accept the following methods of payment:

• Cash

• UPI / GPay/ Paytm/ PhonePe
• Debit
• Visa
• Mastercard
• American Express

For patients who require extensive dental care, we are pleased to offer flexible payment plans with 0% EMI

Please speak to our caring staff if you believe a payment plan may be right for you.

Refunds will be available when there is a wrong payment or swiping of a card into the Complete Dental Solutions (CDS) account. Refunds are also available when there is a change in a patient’s general medical condition like Cardiac, Pulmonary or Endocrine etc, rendering the patient unsuitable for said treatment.

Dental treatment outcome (much like all medical) depends on many factors including condition and progress of the underlying disease, patient’s biology, pre-and post-treatment care and patient’s compliance. 

Refund Process (Time required for the process to complete 15-30 days)

1. Refund process will start once a written request is received from the patient with reasons. The request should have been initiated within 6 months.
2. For Refund: Patient will submit documents, receipts, x-rays. Patients will also return delivered dentures, crowns, aligners, failed implants, ortho appliances if any, to the treating clinic for which a refund is asked. No refund will be eligible if there is a loss of the prosthesis or failure to return the implant.
3. CDS Quality Team will review refund requests based on all facts & patient-provided records about the underlying condition and reserves complete right to approve the above.
4. Consultations, x-rays, diagnosis & treatment planning, membership plans are not eligible for a refund; these will be deducted. Lab charges for prosthesis, aligners, crowns, dentures etc. will also be deducted.

Refund Claims will not be eligible:

1. Treatment has started / part completed / prosthesis fitted or the implant, brackets or crowns have been ordered.
2. Patient does not report for treatment for a long time and the condition deteriorates or the fit has changed; like in cases of dentures, crowns, aligners etc.
3. 6 months have passed since the treatment is over or the patient gets treatment done at any clinic outside.
4. Patients did not comply with instructions or failed to report for further treatment like in implants or wear retention plates in Orthodontic treatment as advised.
5. Aligners: If impressions or scan has been done and the aligners have been ordered.
6. If the Aligner/crown/denture has not been collected by the patient and the ‘fit has changed, due to shifting of teeth, requiring new measurements.
7. If the treatment is booked under ‘zero interest’ finance schemes.

What personal data do we hold?

To provide you with a high standard of dental care and attention we need to hold personal

information about you.

This personal data includes:

• Your past and current medical and dental condition; personal details such as your age, address, telephone number and your general dental practitioner

• Radiographs, clinical photographs, study models
• Information about the treatment that we have provided or propose to provide and its cost
• Notes of conversations/ incidents about your care, for which a record needs to be kept
• Record of consent to treatment
• Correspondence relating to you with other healthcare professionals, for example with the hospital.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients to

provide them with safe and appropriate dental care.

How do we process the data?

We will process personal that we hold about you in the following way:

• Retaining information – we will retain your dental records while you are a practice patient and after ceasing to be a patient, for 8 years (adults) or children until age 25.

Security of information

Personal information about you is held in the practice’s computer system. The information is not accessible to the public; only authorized members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.

Disclosure of information

To provide the proper and safe dental care we may need to disclose personal information about you to:

– your general dental practitioner

– the hospital or community dental services

– to your dental insurance company

Disclosure will take place on the ‘need-to-know’ basis so that only these individuals/organizations who need to know to provide care to you and for the proper administration of Government will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.

Where possible you will be informed of these requests for disclosure.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice please discuss the matter with your reception office- 9315658190. You have the right to object, but this may affect our ability to provide you with dental care