Terms & Conditions

Terms & Conditions

The domain name https://completedentalnoida.com/ is owned by complete dental solutions and gives access to dental health information for educational purposes to users. You agree to be bound by the following terms of service by using the https://completedentalnoida.com/ website, including but not limited to submitting an appointment inquiry. We reserve the right to alter/change/modify the Terms of Service anytime and they are applicable upon posting. Please review the Terms of Service regularly to understand the changes thereof. Do not use this website for emergency medical needs. All doctors associated with this website are qualified to practice in India and give educational advice in their individual capacity and not in the capacity of the Company. All information/communications provided by these Health Professionals on the website is meant for informational and educational purposes only. No formal diagnosis, treatment or prescriptions are allowed on this website. The communications on the website in no way create a doctor-patient relationship. This website is not a substitute for professional medical diagnosis or treatment. Use of any information provided on the website is solely at your own risk. The Company will in no way be held liable for any consequences due to the use/misuse of any information available on the website. Please consult your doctor before using the information on this website. Do not disregard your doctor’s advice based on anything you have read on this website. Go to your doctor immediately in case of a medical emergency.

By using this website you not only agree to the above Terms of Service but also agree that you are an adult over 18 years of age. You also agree that you will not initiate any lawsuit for medical malpractice or medical negligence or any other matter thereof against the Company or any of the doctors whose content you have accessed while using the website.

If you are dissatisfied with any of the content, services or information on this website, your sole remedy is to discontinue using the website.

Cancellation Policy

We strive to provide excellent dental care to you and the rest of our patients. In an attempt to be consistent with this we schedule appointments specifically for you and have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. Our commitment to you is that we will make every effort to book an appointment that best suits your schedule.

We will also call you one day before your appointment to remind you of the date and time you are scheduled to see one of our doctors.

We require a minimum of 24 hours notice to change and/or cancel appointments.
Appointments are in high demand and your early cancellation will give another person the possibility to access timely dental care. To cancel an appointment, please call 9315658190 to speak with our receptionist.

If there is a last-minute cancellation or you don’t show up for the appointment, it will be considered as a missed appointment and a fee will be charged to you. No future appointments can be scheduled without the payment of these fees.
If you fail to cancel your appointment or do not show for your appointment, we do reserve the right to charge you a fee for the time we have lost.

We ask that you respect our time as we respect yours.
We will make every effort to accommodate your change or cancellation with a timely 24 hours’ notice provided.

Payment

Payment for services is due at the end of each appointment.
For the convenience of our patients, we accept the following methods of payment:
⦁ Cash
⦁ UPI / GPay/ Paytm/ PhonePe
⦁ Debit
⦁ Visa
⦁ Mastercard
⦁ American Express
For patients who require extensive dental care, we are pleased to offer flexible payment plans with 0% EMI
Please speak to our caring staff if you believe a payment plan may be right for you.

REFUND POLICY

Refunds will be available when there is a wrong payment or swiping of a card into the Complete Dental Solutions (CDS) account. Refunds are also available when there is a change in a patient’s general medical condition like Cardiac, Pulmonary or Endocrine etc, rendering the patient unsuitable for said treatment.
Dental treatment outcome (much like all medical) depends on many factors including condition and progress of the underlying disease, patient’s biology, pre-and post-treatment care and patient’s compliance.

Refund Process (Time required for the process to complete 15-30 days)

1. Refund process will start once a written request is received from the patient with reasons. The request should have been initiated within 6 months.
2. For Refund: Patient will submit documents, receipts, x-rays. Patients will also return delivered dentures, crowns, aligners, failed implants, ortho appliances if any, to the treating clinic for which a refund is asked. No refund will be eligible if there is a loss of the prosthesis or failure to return the implant.
3. CDS Quality Team will review refund requests based on all facts & patient-provided records about the underlying condition and reserves complete right to approve the above.
4. Consultations, x-rays, diagnosis & treatment planning, membership plans are not eligible for a refund; these will be deducted. Lab charges for prosthesis, aligners, crowns, dentures etc. will also be deducted.

Refund Claims will not be eligible:

1. Treatment has started / part completed / prosthesis fitted or the implant, brackets or crowns have been ordered.
2. Patient does not report for treatment for a long time and the condition deteriorates or the fit has changed; like in cases of dentures, crowns, aligners etc.
3. 6 months have passed since the treatment is over or the patient gets treatment done at any clinic outside.
4. Patients did not comply with instructions or failed to report for further treatment like in implants or wear retention plates in Orthodontic treatment as advised.
5. Aligners: If impressions or scan has been done and the aligners have been ordered.
6. If the Aligner/crown/denture has not been collected by the patient and the ‘fit has changed, due to shifting of teeth, requiring new measurements.
7. If the treatment is booked under ‘zero interest’ finance schemes.

Warranty treatments:

1. Crowns/ bridges under warranty by Lab: Warranty is limited to free replacement of prosthesis (crown, bridge) during warranty if it cracks, chips or comes out. Crown will have to be returned to avail warranty.
2. Wherever, the crown or prosthesis is lost, the cost of remaking will be charged.
3. Warranty is for the crown only and not for teeth. Pain in the tooth does not qualify for refunds towards the Crown.
4. The warranty does not cover tooth fracture, tooth disease or toothache.

MEMBERSHIP PROGRAMS

Nano membership plan
Inclusions
Five consultations with principal dentist
Digital x-rays as needed
Yearly oral prophylaxis (teeth cleaning) as many appointments required
Yearly polishing of teeth
Cost – ₹999/-

Micro membership plan

Inclusions
Unlimited consultations with principal dentist
Digital x-rays as needed
Biannually oral prophylaxis (teeth cleaning) as many appointments required
Biannually polishing of teeth
Fluoride treatment if needed
5% discount on all treatments, except on implant and braces.
Cost – ₹2999/-
Add on family – ₹1499/-

Mega membership plan

Inclusions
Unlimited consultations with principal dentist
Priority consultation with a specialist
Digital x-rays as needed
Biannually oral prophylaxis (teeth cleaning) as many appointments required
Biannually polishing of teeth
Fluoride treatment if needed
10% discount on all treatment except implant and braces
5% discount on implants and braces
5% of treatment vouchers on referring friend or family member
Cost – ₹4200/-
Family of two –  ₹6400/-
Family of four – ₹9400/-

Our Membership Program is not insurance. The program is offered to individuals and families and is not transferable to another dental practice.

Membership is valid for 1 year from the enrollment date.

Membership dues are payable in full upon enrollment and are non-refundable. No refunds or premiums will be issued at any time if participant decides not to utilize their dental membership

Cash, check or credit card payments are accepted.

Membership will automatically renew on the anniversary date unless a written request to cancel is received 30 days before the renewal.

Membership must be current to receive the discount.

Fees for dental services may change at any time.

It is the member’s responsibility to schedule and keep all appointments offered as part of the Dental Membership Program.

Please notify our office at least 24 hours in advance if you must change a scheduled appointment.

Please take a moment to read these terms and conditions. Please ask for clarification if you have any questions, you can call us at 9315658190.